Overall:
I have heard so many good things about Star Anise, so we saved going there for a special occasion - Valentines Day this year. This review must be taken with a grain of salt, as the weekend after Valentines Day is bound to be busy. However, I was still extremely disappointed with the service we received.
We had booked, but upon arrival were told that people were just finishing up with our table - they were onto coffees and desserts. We were asked to "please stand over there", which meant the tiny bar area, which is furnished with only 4 bar stools (all of which were taken). Rather than stand in the only corridor to the kitchen and restrooms, we shuffled off to the side of the bar where we struggled to communicate to the barman over the coffee machine that we'd like a cocktail menu. Drinks were awkwardly handed over through the gap next to the coffee machine.
We waited over 20 minutes before we were told that we could have a table outside. Now, the weather wasn't too kind that night, but we were told that heaters were available should we need them. Outside, we were led to a table that was not even set and told that our initial drinks were complimentary.
Staff came back a number of times to lay various items on our table - side plates, cutlery, and last of all, serviettes. As soon as we ordered wine, my complimentary drink was whisked away even though it was clearly not finished.
The food itself was very nice, but sizes are SMALL. I think $30 is the most I have paid for an entree anywhere in Perth. We were also not offered salt and pepper and there certainly wasn't any on the table.
It got colder through the night, but we couldn't bring ourselves to ask for the heater to be turned on as another couple were sitting directly under it and didn't look as though they were cold.
A couple we had left behind at the bar were waiting for over 40 minutes after we had left the bar, and another couple were left to sit outside the restaurant and wait until almost 10pm to be seated.
For my money, I think Jacksons is better value, although not as intimate. All in all, a very disappointing experience. Not special at all, more like being processed through to maximise Valentines Day profits.